Double glazing is an excellent investment for any Nottingham homeowner. It improves energy efficiency, reduces noise pollution and adds value to your property. But what happens after installation of your new windows, french doors or patio doors? While double glazing is a robust product, unforeseen issues can arise.
That’s where a comprehensive double glazing warranty comes in. Here at The Nottingham Window Company, we go a step further with our aftercare service, offering an industry-leading insurance-backed guarantee alongside our standard warranty.
Why are warranties useful?
Most companies, including us, offer a standard warranty. This is a comprehensive guarantee that directly covers our products and installation for a specified period. Our warranty protects against:
- Manufacturing Defects: If a uPVC double glazed unit develops a faulty seal or any other manufacturing issue within the warranty period, we’ll replace the unit free of charge.
- Hardware Issues: Locks, handles, hinges, and trickle vents are covered for their functionality. Should any of these components malfunction within the warranty period, we’ll replace them free of charge.
- Performance Issues: If your double glazing isn’t performing as expected in terms of thermal insulation or noise reduction, we’ll investigate the cause and rectify the issue within the warranty timeframe.
What is an insurance backed guarantee?
Standard guarantees of work, or warranties, are commonplace these days and usually last an average of ten years. An insurance backed guarantee (IBG) goes further. Should the contractor stop trading or retires, the homeowner will be covered by the insurance scheme, providing them with an extra level of reassurance. An IBG covers home improvement projects from small porch installations and refurbishments to large commercial ventures.
Our IBG is with QANW, the UK’s leading provider. They have been operating for almost 30 years and believe in offering real protection for consumers, offering them confidence to choose the right installer for their home improvement investment.
What do standard warranties and IBGs mean for you, the customer?
- Protection Against the Unexpected: Knowing you’re covered against unforeseen issues with your double glazing allows you to relax and enjoy the benefits of energy savings, improved comfort, and a quieter home.
- Financial Security: The guarantee and warranty eliminate the worry of unexpected repair costs. If any issues arise within the covered timeframe, we’ll handle them at no extra cost to you. This protects your investment and ensures your budget remains on track.
- Increased Confidence: With our comprehensive coverage, you can be confident in the quality of our double glazing products and installations. We stand behind our work, giving you the peace of mind that comes with a reliable and reputable company.
What is Quality Assurance?
In our industry, Quality Assurance is just that – assured standards of materials and workmanship that have been assessed and verified by an independent organisation. We are members of CERTASS, a UK certification scheme which guarantees that your replacement windows are compliant, efficient and insured for quality and performance. We’ve signed up as members of CERTASS because we believe it is important that an independent trade organization should monitor what we say about the quality of the materials we use and the work we carry out.
As a glazing company, we rise or fall by our customers’ experience. Complaints about faulty goods and poor workmanship, along with bad reviews, will almost certainly lead to lost business, and no-one wants that. We work hard to ensure that everyone we deal with comes away happy and contented – which is why we go for quality assurance that is both certified by an independent body and supported by an insurance backed guarantee. If you’re looking for a company that supports this ‘belt-and-braces’ approach, look no further than us. For more information about our guaranteed services please contact us here or give us a call on 0115 866 00 66.